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Jan 12, 2020

Create Top-Notch Customer Service (Episode 83)
SUMMARY: Your customers are always in charge even if they’re not only right. Discover how to serve customers so they will grow your business. Micah Solomon joins Andy to discuss how any business can create systems that deliver stellar customer service. SHOW NOTES: 3:03: How Do Businesses Define Customer Service? 6:03: How Is The Customer […]

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SUMMARY:

Your customers are always in charge even if they’re not only right. Discover how to serve customers so they will grow your business. Micah Solomon joins Andy to discuss how any business can create systems that deliver stellar customer service.

SHOW NOTES:

3:03: How Do Businesses Define Customer Service?

6:03: How Is The Customer Always In Charge?

9:03: How Do You Build “Breathing Space” With Your Customers?

13:59: How Do You Balance Policy With Customer Service?

18:00: Why Should You Never Treat Every Customer The Same?

19:46: What Is “Automatic Positivity?

22:24: Why Does The Best Customer Service Begin With Problem Solving?

24:45: How Does “Anticipatory Customer Service” Lead To Success?

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ANDY TANNER

Founder & Head Instructor

Based on Andy’s experience teaching hundreds of thousands of people around the world, he understood the goals and frustrations of investors everywhere. They want to take control of their investing but are confused by the jargon and complexities of stock investing. And with so much hype built up around making money, he knew there was a better way to help his students. Instead of giving people advice, Andy focuses on building knowledge, skills, and confidence.